At PremiumTV.ai, we are committed to providing high-quality digital products and services to our customers. Due to the nature of our offerings, which include digital access and services that are immediately available upon delivery, our refund policy is subject to the following terms and conditions.
1. 7 Day Refund Window
We understand that there may be circumstances in which a refund is necessary. Therefore, we offer a seven-day window from the date of purchase during which you may request a refund. To do so, please email us at [email protected] with your order details within this period.
A refund will be granted if we cannot resolve the issue you are experiencing.
2. Duplicate or Unauthorized Transactions
If you believe that a duplicate transaction or an unauthorized charge has occurred, please contact us immediately at [email protected]. We will investigate the matter and, if applicable, process a refund for the duplicate or unauthorized transaction.
3. Technical Issues and Service Disruptions
While we strive to provide an uninterrupted service, we recognize that technical issues or service disruptions may occur. If you experience a significant disruption that prevents you from accessing the service, please contact us to report the issue. We will assess the situation and, if appropriate, offer a refund or credit towards future service.
4. Exceptions
We reserve the right to make exceptions to this policy in extraordinary cases, such as system errors or billing mistakes. Any such exceptions will be handled on a case-by-case basis and are at the sole discretion of PremiumTV.ai.
5. Contact Information
For all refund requests, cancellations or inquiries, please contact our support team at [email protected]. Be sure to include your order number and any relevant details to expedite the process.